Even in the face of the economic downturn, Midland Information Debt and Legal Advocacy Service (MIDLAS) remains focused, providing free professional services, financial counseling, emergency relief, domestic violence legal advice, disability advocacy, and tenancy advocacy to empower disadvantaged residents of northeastern Perth, Australia. Founded in 1989, MIDLAS has grown into a staff of 16 full- and part-time employees, serving 2,000+ clients annually.
Two years ago, the organization was using a variety of versions of outdated Microsoft Office software, on a mismatched collection of Macs and PCs. This made file sharing and collaboration a challenge. Then the organization learned about DonorTec, the technology donation program of TechSoup Global Network partner Connecting Up.
Upgrading all of the organization's computers to Microsoft Office 2010 had an immediate positive effect on productivity, because PC and Mac users with updated software could now share compatible files and collaborate easily. Having everyone on Outlook 2010 has enabled staff to better organize contacts and track communications, while the new version of PowerPoint is the go-to choice for creating presentations and training materials. The new software has made MIDLAS' service delivery much more connected and efficient. Getting the new technology was symbolic, as it has inspired MIDLAS to push its boundaries and expand its services. MIDLAS understands that crisis isn't just something that happens between the hours of 9 a.m. and 5 p.m, and wants its clients to be able access information and resources 24/7.