One of the most common issues librarians face when it comes to customer service is their ability to help people find what they are looking for. Oftentimes people come into libraries with only the vaguest information or idea of what they want, and they expect librarians to pull up exactly what they need out of thin air. Luckily for librarians and everyone else, there are useful resources available for situations like these and other similar times when you need to find something but don't have much to go on.
The website MakeUseOf has a surplus of articles and resources about how to get the best and most effective use out of technology, including topics such as the Internet, computer software, apps, and search tools. Their article on how to find a book without knowing the title or author gives an inside glance at many different approaches to this common problem, a few of which I tested.
The first and most common search engine is Google. It is perhaps the easiest to search and navigate. Google is a great starting point when trying to find something you've forgotten the exact name of. Quotes, character names, plot points, and more all make for a generally successful search, and Google's auto-suggestions often tell you whether or not you're on the right track.
A branch-off website from Google that is lesser known but equally helpful is Google Books, a search engine designed specifically for — you guessed it — searching for book titles. This website differs from Google's main search engine in its display of search results, displaying additional information and images attached to each result to aid in your search success. These tools are easy enough to use that you and your patrons can probably get good results from them.
Amazon also has a useful book search tool called Advanced Book Search. You have the opportunity to enter in keywords, author, title, and publisher and choose from an extensive list of subjects to find what you're looking for. Amazon remains one of the easiest websites to use and is simultaneously extremely convenient. Once you find what you're looking for, you can rent or purchase it straight from the search result.
Breaking away from the most common search engines, there are a multitude of sites dedicated to helping you find the books and resources you're looking for, even if you only remember a few keywords here and there. The first one, BookFinder, boasts a broad search platform. It states its main function as helping you find the book you're looking for at the best price through tapping into over 100,000 bookseller inventories worldwide.
A similar website is WorldCat, which is the largest network of library content and services. This allows for you to search for the book you're looking for and then find the closest library location where that book is available.
The Library of Congress also serves as the world's largest digital library. It allows for advanced and keyword searches to help find your title among 167 million items.
Patrons probably feel embarrassed going up to reference librarians and asking them for help finding a book when they only know a bit about the plot or subject. It's not a problem. Here are a few tips from my user experience on these websites and search engines.
Here's another great resource. When patrons come and tell you about a finished book that they enjoyed and want more like it, you might try websites such as Books Like This One. It provides a great solution for finding similar titles to the ones you already know and love. Search for a title and read quick articles on similar titles, or browse through different genres to find more books to add to create a reading list for your patron.
It almost goes without saying that it really just depends on how you prefer to search for things on the Internet, as there are so many different website layouts and search methods when it comes to looking for something as simple as a book. Happy hunting!