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E-Commerce for Nonprofits: Going from Beginner to Pro

 

If you want to maximize revenue for your nonprofit, e-commerce can do wonders for your popularity and reach. Selling products and services online that your supporters want and need can help you strengthen relationships, build a sense of community around your cause, and generate significant income.

The Holidays Are Coming!

From branded swag to seasonal products, there are many viable e-commerce strategies for your nonprofit to explore. Charities can take advantage of seasonal selling trends by catering to holiday shoppers. Offering charity Christmas cards, fair-trade treats, or seasonal literature means that your store will feature as part of people's holiday shopping plans.

You could even try to ride the wave of publicity of shopping events like Black Friday, offering your own, more holistic alternative. Why not encourage people to shop with you for gifts and essentials, enabling people to do good when they buy from you?

illustration of person holding a cellphone surrounding by coins, dollar bills, a credit card, a shopping bag, and a shopping cart

Example: World Vision

World Vision is great example of a charity whose foray into e-commerce is still very much aligned with the charity's overall vision and goals. World Vision's catalog ranges from sustainable handicrafts and housewares to donations of livestock, clean water, and educational resources for people living in poverty.

This is a good way to make e-commerce about giving; allowing people to be altruistic as they shop is one of the key motivators behind consumers choosing to shop with you.

Being True to Your Larger Strategy

Think about how you can weave your larger donation strategy into your e-commerce goals as well. Setting up shop is easy, and you can even explore e-commerce opportunities from the comfort of your existing website.

However, it's important to be smart about how budgets are spent. Just as you don't want your e-commerce venture to detract from your overall message and cause, neither do you want to end up running a store that's not bringing in any funding.

Expert Tips on E-Commerce for Nonprofits

To that end, here are some expert tips to develop your online store or help take your nonprofit e-commerce store to the next level.

Choose Profitable Products to Promote Your Cause

  • Finding profitable products to sell within the nonprofit sphere can be tricky, as many organizations sell the same types of ephemera — buttons, t-shirts, mugs, hats, and so on. These products typically have very low profit margins. When selecting items to sell, the most important thing to consider would be the featured message or customization design, as you will need to add value to your offerings.
  • Enlisting the help of an illustrator or graphic designer would be a wise investment. The more aesthetically pleasing your branded goods are, the more opportunity you will have to turn a website visitor into a customer or donor.

Offer Charity Bundles and Discounts

  • Whether it's back issues of your quarterly magazine or branded mugs and t-shirts, grouping your e-commerce items together under a special discount can boost your sales considerably. With charity, because there's altruism involved in the sales process, it is very easy for e-retailers to encourage customers to spend just a little more money per transaction. It's for a good cause, after all.
  • If, for example, you can offer something like a buy-one-get-one-free deal on t-shirts in the run-up to a rally or event, it can be a very appealing offer to those who choose to attend. They could even be inspired to buy some for their families and friends too.

Set Up Shop on Social Media Marketplaces

  • The Animal Rescue Site is a charity with over 7 million fans on Facebook. With such a tremendous potential customer base, it only makes sense that The Animal Rescue Site would set up a Facebook e-commerce site using Facebook's Marketplace platform.
  • When setting up shop on Facebook and other marketplaces, make sure you remember to link everything to your main site and all other channels. With Internet traffic coming from many different sources, you can't afford not to connect all of these points of contact for potential donors.

Don't Be Afraid to Make a Product Switch

In any business venture, some plans fail, while others succeed. Don't be disheartened if your chosen product line fails to generate big sales; there are many opportunities to switch and try something else.

Be Responsive

  • To be as responsive as possible, explore drop shipping. Drop shipping is an arrangement where a third party ships and stores your goods on your behalf.
  • Marketplaces like AliExpress can be especially beneficial to organizations that are low on initial capital and want to invest in e-commerce. You only pay for the products that you sell, making it easier for nonprofits to experiment and find the right product fit for their audiences.

Use Google Analytics to Stay On-Message

Make sure you gain insight into your new visitors by setting up Google Analytics. Analyzing customer behavior is an essential part of maximizing the returns on your e-commerce investment. Aside from tracking sales from your e-commerce store, you will also want to ensure that this extra traffic is drawing in the right kind of engagement with your cause.

Long Story Short …

Setting up an online store for your nonprofit can be a highly effective method of bringing in more donations to your organization. Depending on the e-commerce platform you opt for, you can easily integrate new products within your existing website and social media platforms. Plus, you can start off with a low initial investment — drop shipping allows you to test the waters until you find products and customization designs that work for you.

The TechSoup Shopify Product Donation Program

The Shopify donation program at TechSoup provides a hosted online e-commerce service to eligible nonprofits, charities, and public libraries throughout the United States. With this service, there is no need to develop an e-commerce page directly on your website. You can use Shopify to host your store to raise funds for your organization, and have it still match the look and feel of your website.

CHECK OUT SHOPIFY

This blog post was originally published by TechSoup Canada. Patrick Foster is a blogger and e-commerce expert who has a passion for giving no-nonsense online retail advice to startups. He blogs at EcommerceTips.org.